Question 1

What can I expect from the event?

Accepted Answer

With 360-degree video mapping and live music, LUMINISCENCE takes you on an immersive journey into the history of the Notre-Dame cathedral of Rouen. The music reverberates beautifully throughout this sacred space as projections light up the walls and bring them to life, highlighting the Cathedral’s architectural beauty. This breathtaking audiovisual spectacle reveals the Cathedral's secrets, exposing the architectural craftsmanship of its builders, its spellbinding light effects, and its extraordinary acoustics.

Question 2

How long does it last?

Accepted Answer

The experience lasts around 60 minutes. It consists of an immersive journey through the Cathedral's ambulatory, followed by a seated show in the nave.

Question 3

Where will it take place?

Accepted Answer

The experience will take place inside the Notre-Dame cathedral of Rouen, Place de la Cathédrale, 76000, Rouen.

Question 4

What time should I arrive at the experience?

Accepted Answer

The doors will open 20 minutes before the time indicated on the ticket. No late arrivals will be accepted.

Question 5

Is there an age requirement?

Accepted Answer

The experience is open to all ages, but children under 4 years of age must be seated on an adult's lap. Children over 4 must have a ticket.

Question 6

Is it possible to sit down?

Accepted Answer

Yes. Once the walk is over, you'll be invited to sit down in the nave to enjoy the show.

Question 7

Is it possible to take photos or film videos during the experience?

Accepted Answer

Yes, you can take photos and film videos with your camera's flash switched off. However, cameras with telephoto lenses are prohibited.

Question 8

Is it possible to buy food and drink on site?

Accepted Answer

No, unfortunately it is not possible to buy food and drink on site.

Question 9

Will there be toilets on site?

Accepted Answer

No, but there are public toilets nearby.

Question 10

Is there a cloakroom on site?

Accepted Answer

No, there are no cloakrooms for public use. As the Cathedral is not heated, we recommend you keep your outdoor clothes with you.

Question 11

Can I get to the experience by public transport?

Accepted Answer

The cathedral is accessible via public transport:

MEtro: Line M Théâtre des Arts stop
Bus: Lines T1, T2, T3 Cathédrale stop
Train: Gare de Rouen (15 minute walk)

Question 12

Is the space accessible to PRMs?

Accepted Answer

Yes, the Cathedral is accessible to people with reduced mobility. If you are in a wheelchair, our team will help you easily navigate your wheelchair to the seating area.

Question 13

Can I leave and return to the event?

Accepted Answer

No, all exits are final. Remember to use the toilet outside the Cathedral before the show starts.

Question 14

Will it be possible to buy a ticket on site?

Accepted Answer

Depending on the number of places remaining at each event, it may be possible to buy a ticket on site.

Question 15

Where can I buy tickets?

Accepted Answer

Tickets will be available to purchase on the Fever website from July 11. Tickets can also be purchased via the Fever app, available on Google Play and Apple Store.

Question 16

Is it possible to request a refund?

Accepted Answer

Tickets cannot be refunded within 72 hours of the event, except in exceptional cases.

Question 17

Are tickets valid for other event dates?

Accepted Answer

Tickets can be exchanged up to 72 hours before the event. Contact Fever customer service.

Question 18

Do I need to print my ticket?

Accepted Answer

There's no need to print out your ticket. You just need to show the PDF document on your phone at the entrance to the hall so that staff can validate the code.

Question 19

I can't find my ticket. What can I do?

Accepted Answer

You will receive your ticket in PDF format by email after purchase. You can also download it from the 'Tickets' section of the Fever app. If you haven't already installed it, you can download it from the Apple Store or Google Play. Don't forget to log in using the same account you used to purchase the tickets. If you are still unable to locate your ticket , please contact us.

Group bookings for LUMINISCENCE in Rouen